KEEP IT FAIR
Refund & Cancellation Policy
Drill To Fitness provides digital fitness access and optional AI coach credits. This policy explains how to contact us about payment and access issues. It does not remove rights you may have under applicable law or the rules of your payment provider.
Access periods
Daily, weekly, and monthly access starts when the payment provider confirms the purchase and is intended for the period shown at checkout. AI credit packs are separate digital credits and are added after a successful payment confirmation.
When to contact us
- You were charged but did not receive the purchased access or credits.
- You were charged more than once for the same transaction.
- A payment was unauthorized or appears fraudulent.
- A technical error prevented reasonable use of a confirmed purchase.
Email support@drilltofitness.com from the account email when possible and include the payment provider, reference, date, amount, and a short description. Do not send card numbers or passwords.
Review process
We investigate eligible requests and may issue a correction or refund through the original payment provider. Refund timing depends on the provider. Access already used, expired, or consumed AI credits may not be refundable except where required by law or where the purchase failed technically.
Third-party payment providers
Paystack, Flutterwave, Google Play, Apple, or another provider may apply additional terms. If a purchase was completed through a store, request the refund through that store where required.
Cancellation
Deleting your Drill To Fitness account does not automatically cancel a separate store or payment-provider subscription. Cancel recurring payments through the provider that billed you.